Benefits of VoIP Auto Dialers
The benefits of VoIP Auto Dialers answered.
Many people our familiar with predictive auto dialers. However recently with the help of the Internet, VoIP or Voice over Internet Protocol, has combined with the traditional methods of a predictive autodialing. The VoIP Auto dialers offer the same quality as the old predictive LAN line based dialers. However now the calls are placed over the VoIP auto dialers. This provides a crystal clear call as well as lowering the monthly phone bills.
TouchStar Announces New Low Cost Predictive Dialer for Small Businesses
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TCN Inc. is Pleased to Announce this Month its Commemoration of 10 Successful Years of Business
On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.
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One of the advantages to owning an iPhone is the library of third party applications that fill in the gaps where weaknesses in the preloaded applications leave a little something to be desired. One case that illustrates this is in the iPhone dialer. Due to the limited functionality of the built in dialer, many third party iPhone dialers have been developed to improve on this everyday task. Voice dialing has been a particular bugaboo for many users but not surprisingly third party developers have responded.
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Tseyva Pte Ltd, Singapore's fastest growing Internet Telephony Company, introduces a new line of products for it's partners to offer a complete range of VoIP based calling services. Existing services offered by Tseyva include PC2Phone, Device2Phone and Calling Card services to which the mVoIP (Mobile VoIP) service has been recently added. All these services can be managed via the comprehensive Service Management and Reselling Tool (SMART). These services are currently being offered across 80 countries globally covering over 400 resellers.
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Having a VOIP phone is absolutely good news. No more worrying about how long you've been talking to grandma or Aunt Louise at the other end of the country, knowing that your long distance bill at the end of the month may require a second mortgage. As a bit of background, a VOIP phone allows you to make and receive calls via your high-speed Internet connection, where a majority of households already have a high-speed Internet connection anyway, and this is just making additional use of it. VOIP phone service works exactly like a traditional phone, except that with most VOIP services, the price includes 'unlimited? long distance minutes within the continental US. And all this for a price that is frequently lower than just the cost of gett ...
Call Center Scheduling Software
Call Center Scheduling Software helps avoid over or under staffing and makes sure that all agents are working when needed, while at the same time utilizing their skills to the maximum. By using call scheduling software, call centers are able to correctly plan their work time and make more accurate forecasts.
TouchStar Announces Global Growth in Its Partner Program
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Promero announced today its offering of a blended, turnkey virtual and hosted call center solution utilizing 3rd party VOIP carriers.
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TCN Releases Web-Based Predictive Dialer and Unveils Agent Gateway
St. George, UT (PRWEB) April 27, 2009 -- Once every so often an innovation appears that transforms industries. Like the tractor to sharecropping, TCN (http://www.tcnp3.com)'s new technology advancements will revolutionize accounts receivable management, political campaigning, marketing, call centers and other verticals. For the first time ever, a fully web-based, no hardware/software, sub-second-connecting predictive dialer is available to any company with basic computers and an Internet connection.
TCN, a leading provider of Interactive Voice Communications (http://www.tcnp3.com), announced today the release of its first fully web-based predictive dialer. Concurrently, TCN released its Agent Gateway technology, which facilitates advanced Voice Broadcasting at the call-agent level.
The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development began nearly one decade ago. 100% web-based and provided as a Software as a Service, the Predictive Dialer makes affordable for any organization the rich feature set of a $200,000 traditional hardware dialer - for simple pennies per minute.
Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among similar peers in its flexibility. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in literally minutes. Companies require only phones and internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents' screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM.
Call agents can also be coached through calls with scripts and required responses set up by administrators through the web-interface. Other tools include manager barge-in, manager-to-agent messaging, call recording, and a manager dashboard that shows all connected agents and their call status.
In addition to the innovative Predictive Dialer, TCN released its long-anticipated Agent Gateway, which allows call agents working on TCN's Voice Broadcasting platform to log in to receive sub-one-second connections to customers that opt to speak to an agent after listening to a recorded message. Like the Predictive Dialer agent interface, the Agent Gateway interface flashes the connected customer's information to the agent and allows the agent to log notes and responses directly through the web interface.
Both of these technologies greatly enhance call center productivity through enabling inexpensive customer contacts and enhanced, call-agent-level reporting. Companies no longer need to make large capital investments to meet their customer contact requirements. Managers can track call agent productivity per agent hour and can monitor in real time agents' call status.
Founder and CEO of TCN Incorporated, Terrel Bird, described the release of these technologies as "finally being able to have your cake and eat it too. Companies have traditionally had to sacrifice responsiveness to customers because of the high costs of traditional hardware dialers or other methods of contact like direct mailers. With TCN's Predictive Dialer and Agent Gateway, companies can now use their preferred method of contact for pennies per contact. This is a huge advancement for accounts receivables, retention, and customer service across the globe."
TCN's technologies are currently available in North and South America, Asia, and Europe.
For more information, for a demonstration and for a free, no-obligation trial, please call 1.888.745.1901 or visit www.tcnp3.com.
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This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
Voip Auto Dialers - VoipAutoDialers.com
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